Building the digital experiences merchants engage with every day.

Product Director

• Set long-term product vision and roadmap for payments and customer-facing financial data products; align strategy with commercial growth goals.
• Lead and mentor cross-functional product teams across engineering, design, and data disciplines; build a strong product culture.
• Drive portfolio ROI through data-informed prioritisation and customer outcome measurement.

Senior Product Manager — Merchant Portal & Financial Insights

• Owned the end-to-end product development of a Merchant Portal that transformed raw transaction data into clear spending insights, trends, and reconciliation reports for 250,000+ merchants across Europe.
• Increased merchant engagement by 50% through features including real-time transaction analytics, categorised spending views, and smart alerts.
• Led customer discovery sessions and analysed behavioural data to identify insight gaps; translated findings into prioritised backlog items and sprint-ready requirements.
• Collaborated with data analysts, engineers, designers, and external partners to ship features rapidly; measured outcomes against OKRs and iterated based on usage data.
• Ensured PSD2 and PCI-DSS compliance across all features in a complex, regulated environment.

Product Owner — Digital Banking & Reporting

• Fully owned the product backlog for digital reporting and transaction management products; built and prioritised the backlog from scratch for new product areas.
• Ran daily collaboration with DevOps engineers, UX designers, and data specialists to deliver customer-facing features on time and to quality.
• Led international rollout of financial insight features across 5+ European markets; adapted products to local regulatory and customer needs without fragmenting the core platform.
• Used A/B testing and funnel analytics to continuously improve transaction categorisation accuracy and customer understanding of their finances.

Business Engineer

• Translated payment business requirements into clear technical specifications; built business cases with measurable impact assessments.
• Implemented agile delivery practices across cross-functional teams, improving sprint efficiency and on-time delivery.

Senior Test Analyst

• Built deep knowledge of payment data flows and system architecture through comprehensive testing of transaction processing systems.
• Reduced testing cycle time by 30% through automation; used root cause analysis to drive permanent fixes with development teams.

Performance Testing Consultant · Software Test Engineer

Performance testing consultant at Tata Consultancy Services, Mumbai (Nov 2012 — Feb 2014), and software test engineer at Infosys, Pune (Dec 2009 — Oct 2012).